In September we upgraded the security and account authentication infrastructure of the Liftopia platform to get ready for the coming North American winter season. Part of this upgrade requires that all users on the platform create new passwords to access their accounts.
All passwords used to login to the Liftopia.com & Cloud Store platforms that had not been updated by September 15th stopped working on September 26, 2016. All users must reset passwords to access their accounts.
If you use Cloud Store, this change will impact any of your customers who want to log into the My Account section of your Cloud Store.
To set a new account password and ensure your account credentials are up to date, please follow this link: https://www.liftopia.com/forgotten_pass.php.
Cloud Store user interfaces and customer messaging have been updated to help customers reset their passwords when they attempt to log in. If you use Cloud Store and would like to proactively communicate about this change with your customers, you can get a list of your customer emails by downloading the Guest Report and we can provide you with suggested copy for the email to send to your past purchasers. If you need help accessing the Guest Report, we can assist you with that as well. Please contact Partner Operations at firstname.lastname@example.org or (800) 349-0870 .
Thank you and please let us know what questions or concerns you may have so we can help.