Next up? Partner Services:

If you want to know the honest-to-goodness truth, the Partner Services team members are the unsung heroes of Liftopia.  They work long. They work hard.  They work smart.  They are the first point of contact when a partner has a question or issue and are required to know and act on a plethora of minute details, processes, and procedures.  They are the gas that fuels the bus that is Liftopia.  

Interestingly, but not surprisingly, they are a little more humble than the Sales Team with their ski-level pronouncements.  As you would expect from a group that goes about their day in the proverbial background, the Partner Services team is pretty matter-of-fact: “Expert”, “Expert”, “Advanced/Expert”, etc.  It won’t be as colorful as the Sales Team quiz, but we have one nonetheless after the intros.

Meet the team:

Kris Kendall
k-kris-2
Ski, Snowboard, both, neither/other..?
Both!

How many days did you ski/snowboard in the 16/17 season?
35

What is your home mountain? Or – the mountain you learned to ski on?
Learned to ski in Vermont, I call Sugar Bowl home now

What do you do at Liftopia? Describe your day-to-day.
I manage the day-to-day aspects of our Mountain Collective relationship. This includes communicating customer feedback back to the Mountain Collective resort partners, making sure Liftopia is meeting the logistic and technical needs of the Mountain Collective, and working directly with the TMC resort partners on technical and customer support issues.

What is your favorite thing about working at Liftopia?
The team – we have a talented and passionate group of people that aren’t afraid to have a little fun now and then.

What thing are you most proud of or did you have the most fun doing/working on with/for Liftopia?
Just being part of an organization that receives national press and is quickly becoming a household name within the industry that I already love.

Tell us a random Liftopia related statistic or figure about yourself
Last year I approved over 11,000 photos for Mountain Collective passes.

 What animal do you most associate yourself with?
A Husky

Brianna Luce
l-brianna-2
Ski, Snowboard, both, neither/other..?
Both!

How many days did you ski/snowboard in the 16/17 season?
45

What is your home mountain? Or – the mountain you learned to ski on?
Alpine Valley, Ohio

 What do you do at Liftopia? Describe your day-to-day.
I work directly with ski areas to improve their e-commerce, implementing changes to their product mix and inventory.

What is your favorite thing about working at Liftopia?
Having a positive impact on the ski industry as a whole, and being able to work with areas from all over the country!

What thing are you most proud of or did you have the most fun doing/working on with/for Liftopia?
Team ski days are the most fun.

Tell us a random Liftopia related statistic or figure about yourself
I skied every month in 2017.

Anything else you want to share?
My goal is to ski every ski area in the US, regardless of size.


Jake Jett
jake-jett-2
Ski, Snowboard, both, neither/other..?
Both

How many days did you ski/snowboard in the 16/17 season?
5

What is your home mountain? Or – the mountain you learned to ski on?
Bear Mountain

What do you do at Liftopia? Describe your day-to-day.
I handle post-sales resort relationships including onboarding, training, and logistics as well as managing the Partner Services team.

What is your favorite thing about working at Liftopia?
The people.

What thing are you most proud of or did you have the most fun doing/working on with/for Liftopia?
Started from the bottom now I’m here.

What animal do you most associate yourself with?
Bloodhound

Tell us a random Liftopia related statistic or figure about yourself
I’ve handled 7,851 customer and partner support tickets since I started as a seasonal Customer Support agent.


Beth Lovell
l-beth-2
Ski, Snowboard, both, neither/other..?
Ski!

How many days did you ski/snowboard in the 16/17 season?
19

What is your home mountain? Or – the mountain you learned to ski on?
Big Sky

What do you do at Liftopia? Describe your day-to-day.
I help train partners on how to use the Liftopia platform, work with partners to set up products, load inventory, and answer any and all day to day questions that partners have.

What is your favorite thing about working at Liftopia?
Working with lots of great people and in the ski industry!

What thing are you most proud of or did you have the most fun doing/working on with/for Liftopia?
I’ve really enjoyed opportunities to visit partners so that I can put a face to a name and see the ski areas we work so closely with.

What animal do you most associate yourself with?
Mountain Goat

Tell us a random Liftopia related statistic or figure about yourself
I have 10,956 unread emails in my inbox (I do actually open lots of them but in Zendesk!)


Kate Holmes
k-holmes-2
Ski, Snowboard, both, neither/other..?
Snowboarder who can ski and tele, but skiing is boring and tele-skiing is exhausting

How many days did you ski/snowboard in the 16/17 season?
If “days” include skinning at night, then a lot of “days”.

What is your home mountain? Or – the mountain you learned to ski on?
Cochran’s (1st time) Smugg’s (progression) to Sugarbush Resort (serious shredding) to Rusutsu (favorite non-home mountain)

What do you do at Liftopia? Describe your day-to-day.
 I work closely with our Partners to ensure that Cloud Store and Liftopia e-commerce operates optimally. To provide the best possible service, I’m constantly communicating with our Analytics, Sales and Strategy teams and folks the at ski areas (primarily on the East Coast). I stare at three screens and type and click all day.

What is your favorite thing about working at Liftopia?
The folks I get to work with both internally and externally.

What thing are you most proud of or did you have the most fun doing/working on with/for Liftopia?
I enjoy traveling to ski areas and meeting folks in person. On-site training and putting names with faces is great!

What animal do you most associate yourself with?
Bumble Bee (because I love flowers and gardening)


Cassie Russo
cassie2
Ski, Snowboard, both, neither/other..?
Snowboard

How many days did you ski/snowboard in the 16/17 season?
83

What is your home mountain? Or – the mountain you learned to ski on?
Mount Snow, Vermont

What do you do at Liftopia? Describe your day-to-day.
I work with our team to load inventory and get stores live for guests to purchase and get stoked for winter. I also work with resorts on training, general problem solving and chatting about winter!

What is your favorite thing about working at Liftopia?
My coworkers!

What thing are you most proud of or did you have the most fun doing/working on with/for Liftopia?
I’ve had fun getting to know the employees at each of my resorts.

What animal do you most associate yourself with?
Goat.


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Post Author: Darren Makwangwala

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